Operation Monitoring Officer
OY! Indonesia
- Kontrak
- Hybrid • Jakarta Selatan
- Negotiable
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Deskripsi Pekerjaan
1. Process, and ensure the status of all transactions (including deposits, withdrawals, and reversals), and manage escalations for any issues.
2. Conduct regular internal and external data reconciliations to ensure the accuracy and consistency of financial records (e.g., daily, weekly, monthly reconciliations).
3. Monitor the performance of external vendors and partners (banks, e-wallets, switchers) according to SLAs, including transaction confirmation and issue resolution.
4. Verify operational data from various sources (e.g., acceptance, unique codes), and prepare periodic reports for performance monitoring and decision-making.
5. Identify, document, and manage escalations related to problematic transactions, data discrepancies, or other operational issues until resolution.
6. Validate supporting documents for transactions and processes, including bank reports and vendor settlements.
7. Actively coordinate with internal teams (e.g., Finance, Tech) and external parties (vendors, partners) for issue resolution and information updates.
8. Manage access to systems and platforms used for operational monitoring.
9. Monitor account balances, fund flows, and perform daily cash reconciliations to support financial management.
10. Ensure all processes adhere to procedures and quality standards, and identify areas for improvement.
Kualifikasi
1. Diploma or Bachelor degree in any major
2. At least 1 year experience
3. Experience using data-related tools such as Excel, Metabase, Google Spreadsheet
4. Excellent communication skills
5. Sharp analytical thinking
6. Have the multitasking ability
7. Willing to work in 3 shifts
Tips Menjaga Diri
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With Indonesia’s highly robust payment ecosystem, OY! Indonesia aims to provide the most comprehensive, reliable and secure payment solution that is available for businesses of all sizes. Our platform offers products that include a variety of payment acceptance methods, fund transfer to more than 100 banks in Indonesia, as well as reconciliation for cash and digital payments. You can manage your business’ transaction flow, whether it is money in or money out, all in one dashboard. By 2021, OY! Indonesia has achieved a centaur status with one of the largest online and cash management networks in Indonesia, helping thousands of businesses accelerate their growth across the country. OY! Indonesia is licensed and supervised under Bank Indonesia and Otoritas Jasa Keuangan (OJK), in compliance with PCI DSS policies, as well as ISO 9001 and ISO 27001 certified.
