Merchant Relation Team Lead (E-commerce)
Akulaku Indonesia
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Deskripsi Pekerjaan
- Lead Merchant Relations team and oversee merchant operations, governance, service quality, and fulfillment performance.
- Manage merchant governance processes, including violation handling, appeals, case reviews, and platform policy enforcement.
- Monitor merchant performance metrics and identify opportunities to improve operational efficiency and merchant experience.
- Collaborate with cross-functional teams (Policy, Product, Risk, Customer Service, Logistics, and Technology) to drive policy implementation and operational improvements.
- Lead team development, operational projects, SOP improvements, and communication with HQ teams.
Kualifikasi
- Bachelor's degree in Business Administration, Management, Marketing, E-commerce, or any related field.
- Minimum 3 years of working experience in merchant relations, merchant management, seller operations, account management, or marketplace operations within E-commerce industry.
- Proven experience leading a team or managing cross-functional projects.
- Fluent in English, both spoken and written.
- Strong understanding of E-commerce market, merchant ecosystem, fulfillment processes, and platform operations.
- Strong analytical and problem-solving skills, with proficiency in Excel for performance tracking, analysis, and reporting.
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Akulaku is a leading banking and digital finance platform in Southeast Asia, with a presence in Indonesia, the Philippines, and Malaysia. Akulaku exists to help meet the daily financial needs of underserved customers in emerging markets through digital banking, digital financing, digital investment, and insurance brokerage services.
In addition to the Akulaku virtual credit card and ecommerce platform, the company operates Asetku, an online wealth management platform and Neobank, a mobile digital bank supported by Bank Neo Commerce. Akulaku’s mission is to serve 50 million users across Southeast Asia by the year 2025.
