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Merchant Operations Specialist (Digital Category)

Akulaku Indonesia

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Deskripsi Pekerjaan

  • Maintain good communication & relationships with merchants
  • Responsible for managing & monitoring merchant's store performance from the sales output of the category merchants by conducting strategic negotiations 
  • Responsible for following up and solving day-to-day merchant case
  • Assist merchants in product optimization and join special promotions or campaigns
  • Monitor merchant violation, delayed delivery, false delivery, customer service response rate tracking, and poor fit merchant finishing


  • Minimal bachelor's degree from a reputable university
  • Ability to communicate fluently in spoken and written English
  • At least 1-2 years of merchant management experience in e-commerce/marketplace
  • Have a high interest in E-commerce (having management experience as a brand seller in large e-commerce is preferred)
  • Having a basic knowledge of the digital industry (familiarity with digital brands, commodities, merchant resources, and business docking experience is preferred)
Tentang Akulaku Indonesia

Akulaku is a leading banking and digital finance platform in Southeast Asia, with a presence in Indonesia, the Philippines, and Malaysia. Akulaku exists to help meet the daily financial needs of underserved customers in emerging markets through digital banking, digital financing, digital investment, and insurance brokerage services.

In addition to the Akulaku virtual credit card and ecommerce platform, the company operates Asetku, an online wealth management platform and Neobank, a mobile digital bank supported by Bank Neo Commerce. Akulaku’s mission is to serve 50 million users across Southeast Asia by the year 2025.

Financial Services
Jakarta Pusat, Indonesia
Ukuran Perusahaan
>100 employees


Here, we work together to make the dream work
We hope to confidently inspire our team to maintain high level of motivation in completing their duties
We strive to constantly pursue innovation of our products and services