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Freelance - Care & Responder (Customer Service)

Vidio

Rekruter aktif 15 jam lalu

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Deskripsi Pekerjaan

  • Handle user inquiries and complaints through email, feedback form, social media 
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction, and following up
  • Ability to multitask, prioritize, and manage time effectively
  • Collaborate with the internal team to find solutions related to complaints.

Kualifikasi

  • Min. Diploma/Bachelor’s degree in any field.
  • Min. 1 year of Customer Service experience (Fresh Graduate welcome to apply).
  • High level of communication and relationship building in a professional, positive, and kind manner
  • Familiar with CRM systems and practices
  • Willing to work on shifting
  • Able to work well as part of a team
  • Communicate effectively in written and verbal 
  • Love sports like football, basketball is a plus
  • Empathy
  • Negotiation and conflict resolution
Tentang Vidio
Selengkapnya

Vidio began as a service to empower Emtek's media portfolio, but it has since evolved into a platform that supports SCM, the KapanLagi network, and hundreds of Indonesian content producers. 

Industri
Media & Entertainment
Lokasi
Jakarta Pusat, Indonesia
Ukuran Perusahaan
>100 employees

Budaya

Passionate
Strong belief and efforts are the base to achieve long term success
Integrity
We uphold honesty and virtue in every single product/service we deliver
Innovative
We strive to constantly pursue innovation of our products and services