Customer Service Specialist - Marketplace
PT. Invens Sukses Indonesia
- Penuh waktu
- On-site • Jakarta Utara
- Negotiable
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Deskripsi Pekerjaan
Responsibilities
- Communicate clearly and professionally with customers through written channels to build trust and ensure understanding
- Demonstrate empathy by understanding customer needs, concerns, and emotions, and responding appropriately
- Handle customer inquiries, complaints, and issues by actively listening, asking relevant follow-up questions, and providing effective solutions
- Resolve conflicts promptly and professionally to ensure a positive customer experience
- Manage return and refund cases in accordance with company policies and procedures
- Maintain strong product and service knowledge to provide accurate and helpful information to customers
- Show persistence and resilience when handling difficult or complex customer situations
- Manage time effectively by prioritizing tickets and responding to customers in a timely manner
- Apply emotional intelligence to remain calm, professional, and customer-focused in all interactions
Kualifikasi
Qualifications
- Minimum Bachelor’s degree in any relevant field
- 1–4 years of experience handling customer service through marketplace chat platforms
- Familiar with and able to manage return and refund processes
- Domiciled in Jakarta, preferably within close proximity to Pluit
- Demonstrates good manners, professionalism, and a positive attitude
- Willing to work on weekends and public holidays
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Established in 2020 and headquartered in Jakarta Utara, PT. Invens Sukses Indonesia (Invens.co.id) is an innovative online retailer specializing in Southeast Asia’s leading electronic brands, including 70mai, Wanbo, and PerySmith. Our mission is to foster sustainable growth by seamlessly integrating online and offline retail channels. This approach is bolstered by strategic partnerships with prominent offline retailers such as Urban Republic, while our extensive online presence ensures accessibility across major e-commerce platforms like Tokopedia, Shopee, TikTok, Lazada, and BliBli. Explore our comprehensive range of products by visiting our website’s product page. Join us in embracing the future of electronics retailing!
