Customer Experience (CX) Staff
FIT HUB
- Penuh waktu
- On-site • Indonesia
- Negotiable
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Deskripsi Pekerjaan
About us:
FIT HUB is a venture-backed technology-driven health and wellness startup based in Jakarta, Indonesia. Founded in 2020, FIT HUB’s mission is to democratize access to Health and Wellness for all Indonesians. We believe that everyone should have access to improving their health and wellness, so we’ve built FIT HUB from the ground up to make exercising friendly, affordable, and fun for new gym-goers and fitness enthusiasts alike.
The Opportunity:
In this role, you will be part of the Operations Team. As a CX Staff, you will handle inquiries and complaints from members forwarding them to relevant stakeholders, and perform administrative tasks related to customer experience.
Responsibilities:
- Act as the first point of contact for customers, addressing inquiries, and concerns, and providing information about products/services in a friendly and professional manner.
- Respond promptly to customer inquiries via various channels (Live chat, social media, e-mail) and resolve issues effectively, ensuring high customer satisfaction.
- Collaborate with cross-functional teams to ensure a consistent and exceptional customer experience.
- Collect customer feedback to identify trends, areas for improvement, and opportunities to enhance services or products.
- Assist in the development and implementation of customer service policies and procedures.
- Maintain accurate and detailed records of customer interactions, transactions, inquiries, and feedback.
Kualifikasi
- Min Diploma Level 3 in Business Administration, Hotel, Marketing, Communications, or a related field preferred.
- Proven experience (min. 1 year) in a customer service role, with a focus on providing exceptional customer experiences.
- Excellent communication skills, both written and verbal, with the ability to articulate complex ideas clearly and concisely.
- Strong problem-solving skills and the ability to handle difficult or sensitive situations with empathy and professionalism.
- Proficiency in using CRM software, help desk systems, and other relevant tools to manage customer interactions effectively.
- A customer-centric mindset with a genuine passion for delivering outstanding service and ensuring customer satisfaction.
- Ability to work collaboratively in a team environment and adapt to a fast-paced, dynamic work environment.
- A positive attitude, empathy, and a genuine passion for helping others.
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Health and Wellness for Indonesia - enhancing people's
lives with an affordable and premium one-stop solution.
FIT HUB is a venture-backed Health & Wellness Startup in Indonesia with the mission to democratize access to Health & Wellness for all Indonesians. Through our digital innovation in integrating wellness services and products into an easily accessible platform, FIT HUB is able to enhance people's lives with an affordable and premium one- stop solution.
