After Sales Manager
BMW Tunas
- Penuh waktu
- On-site • Jakarta Selatan
- Negotiable
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Deskripsi Pekerjaan
Job Description:
. Lead and manage After Sales operations including Service, Spare Parts, Warranty, and Customer
Handling.
. Ensure achievement of after sales targets.
. Develop and implement after sales strategies, SOP, and continuous improvement programs.
. Analyze after sales performance reports and initiate corrective actions when needed.
. Handle escalated customer complaints and ensure effective resolution.
Kualifikasi
. Bachelor's Degree in Engineering, Management, or related field.
. Minimum 5 years experience in After Sales automotive industry, with at least 2 years in
managerial role.
· Strong knowledge of workshop operations, service process, spare parts management, and
warranty.
· Proven leadership, people management, and problem-solving skills.
. Strong analytical skills with experience in KPI monitoring and reporting.
. Customer-oriented with excellent communication skills.
. Familiar with automotive dealer systems and principal standards.
. Able to work under pressure and manage multiple priorities.
Tips Menjaga Diri
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PT Tunas Mobilindo Parama, also known as BMW Tunas was established on 25 April 1984 and is a subsidiary of PT Tunas Ridean Tbk. Tunas Ridean is a leading independent automotive group with 125 outlets across Indonesia. The main shareholders are PT Tunas Andalan Pratama and Jardine Cycle & Carriage Ltd, each with 43.84% of outstanding shares. PT Tunas Parama Mobilindo was first appointed as an authorized dealer by BMW Indonesia in 2002. BMW Tunas provides Sales and After-sales service, in collaboration with BMW Indonesia as the national distributor. BMW Tunas has a distribution network consisting of 1 head office, 3 branches in Jakarta, 1 branch in Bekasi and 1 branch in Bandung.
