Admin E-Commerce Lead
Facetology Innovation Technology
- Penuh waktu
- On-site • Jakarta Selatan
- Negotiable
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Deskripsi Pekerjaan
#BeOneOfOurFaces
As an Admin E-Commerce Lead you will have the responsibility to lead a team of e-commerce administrators especially managing customer service role to ensure an exceptional customer experience.
Role Overview:
- Lead and manage a team of e-commerce administrators, providing guidance, training, and performance evaluations.
- Design and create standardized chat templates for common customer service inquiries (e.g., order status, return policies, product information, and delivery updates).
- Continuously update chat templates based on customer feedback and evolving business needs, ensuring they reflect current offerings, policies, and procedures.
Kualifikasi
- Min 2 year experience as admin e-commerce (preferably has experience leading a team)
- Strong proficiency with e-commerce platforms and order management systems.
- Strong conflict-resolution skills and the ability to handle difficult customer interactions professionally.
- Excellent communication and interpersonal skills, with a focus on active listening and customer empathy.
- Experienced in developing and implementing a customer service strategy that includes creating chat templates for common inquiries, improving response times, and maintaining consistency across the team.
- A customer-first mindset, with the ability to balance business objectives and customer satisfaction.
Work Placement: Facetology Head Office, South Jakarta
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Facetology Innovation Technology is a local startup dedicated to transforming the beauty and personal care industry in Indonesia. Our main focus is to empower every individual in Indonesia to embrace their natural beauty and enhance their self-confidence. Simultaneously, we aim to develop innovative products that position us among the forefront companies in the Beauty and Personal Care.
At Facetology, we place a strong emphasis on trusting in the transformative capabilities of our team. We cultivate a culture where creativity, expertise, and passion converge to meet diverse consumer needs across Indonesia. With a steadfast commitment to quality and innovation, our objective is to establish new benchmarks within this industry.
Let's innovate beauty together with FACETOLOGY 💜
