Admin Customer Service
Wilopo Cargo
- Penuh waktu
- On-site • Jakarta Utara
- Negotiable
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Deskripsi Pekerjaan
- Build and maintain strong relationships with new and existing customers; act as their main contact.
- Understand customer needs and cargo requirements to provide tailored logistics solutions.
- Coordinate with internal teams (operations, sales, finance) to resolve service and operational issues.
- Manage customer requests related to warehouse goods in China: track arrivals, provide invoices, and fulfill repack/re-measure/photo requests.
- Update cargo status in the system and keep customers informed.
- Handle invoicing, revisions, and collections accurately and timely.
- Manage delivery arrangements for goods arriving in Jakarta, including address confirmation, re-measuring, and shipping coordination.
- Communicate effectively with customers and internal teams to ensure smooth operations and service excellence.
Kualifikasi
- Minimum Bachelor’s degree in any major.
- Excellent communication skills, both verbal and written.
- Strong negotiation and relationship-building abilities.
- Excellent problem-solving skills with a customer-centric approach.
- Highly determined, curious, proactive, persuasive, and energetic.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) or Google Workspace (Sheets, Docs, Slides).
- Related experience in logistics, start-up companies, or a similar position is preferred.
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Wilopo Cargo is the leading forwarder company in Indonesia. We help shipment from China or many people used to call it Import. We are here to facilitate all of Your import problems by providing customers with easiest ways, security, and fast delivery. Wilopo Cargo as a forwarding company, was first launched in Indonesia since 2019. Now we have developed and can assist Indonesian people for the import from China. Wilopo Cargo provides Less Container Loaded service (LCL), Full Container Loaded (FCL), and Payment Service in RMB. More than 10 years experienced and has served more than 10.000 customers, we guarantee satisfaction to all of our customer Wilopo Cargo team is rapidly expanding and we constantly hire multitalented people who have passion and drive to become part of a fast-moving and dynamic team.
