Tommy rizky yudhistira

🛫 Passionate Aviation Professional | 🌟 Customer Experience Enthusiast | 🚀 Ground Operations Expert With over 13 years of dedicated service in the aviation industry, I bring a wealth of experience and a deep-rooted passion for delivering exceptional customer experiences. Throughout my career journey, I've had the privilege of contributing to various aspects of the airline industry, from ground operations and service quality assurance to customer care and leadership. My journey began with a commitment to ensuring smooth operations and top-notch service at every stage of the passenger journey. From managing ground handling agreements and optimizing airport operations to leading teams in delivering 5-star service, I've always strived to exceed expectations and drive positive outcomes. As a firm believer in the power of customer-centricity, I've championed initiatives to enhance customer satisfaction and loyalty. Leveraging cutting-edge technology and data-driven insights, I've spearheaded projects to streamline processes, improve service delivery, and create memorable travel experiences for passengers. I thrive in dynamic and fast-paced environments, where collaboration, innovation, and continuous improvement are valued. Whether it's solving complex challenges, driving operational excellence, or inspiring teams to reach new heights, I'm always ready to embrace new opportunities and make a positive impact. Let's connect to explore how my expertise and passion can contribute t