Syilvia Salsyabilla

Hi I'm Syilvia! Result-driven Customer Experience & Quality Assurance Lead with 5+ years of experience specializing in CRM operations, service quality improvement, and workflow optimization. Proven track record in accelerating issue resolution time, maintaining SLA achievement above 90%, and consistently achieving QA Score >85%. Adept at strategic project execution, cross-functional collaboration, and performance evaluation to drive service excellence and customer satisfaction