Rizki Pawasta

With a solid background in quality control, e-commerce, and customer service, I bring a wealth of experience and expertise to any team. As a Shopee Live L3 Complaint Specialist, I excel at handling escalated complaints with finesse, ensuring timely resolutions, and maintaining meticulous records for continuous improvement. My proactive approach extends to product accuracy enhancement initiatives, where I've successfully analyzed bad cases and collaborated on various regional projects. Previously, my roles encompassed diverse responsibilities, from monitoring live streaming events and ensuring SOP compliance to catalog updates and fraud prevention. I've also conducted internal audits and security surveys, demonstrating a keen eye for detail and a commitment to procedural compliance. My educational background in Informatics Engineering, coupled with certifications in cybersecurity and effective communication, underscores my dedication to professional development. Proficient in a range of tools including Google Analytics, Microsoft Office Suite, and database management systems, I am poised to make a meaningful impact in any organization. Overall, I am a results-driven professional with a passion for excellence and a track record of delivering impactful solutions. I am eager to leverage my skills and experiences to contribute to the success of your team and drive innovation in the ever-evolving landscape of e-commerce and technology.