Job Description
- Analyze historical and live operational data to support workforce planning, staffing, and efficiency monitoring.
- Build, maintain, and improve dashboards and reports that track KPIs for Collections, KYC, and CS operations.
- Work closely with WFM and RTFM to support scheduling, forecast validation, and performance monitoring.
- Perform deep-dive analyses to uncover root causes, surface insights, and recommend improvements to workforce or operational processes.
- Collaborate with stakeholders in business teams to translate operational questions into structured data analysis.
- Contribute to continuous improvement projects by turning data insights into proposals and pilots.
- Ensure data accuracy, consistency, and integrity in all reporting and analytics outputs.
- Begin expanding analysis using Python and RStudio, supported by the WFM team’s upskilling roadmap.
Requirements
- Bachelor’s degree in Statistics, Mathematics, Computer Science, Business Analytics, or related fields.
- Proficient in SQL, with hands-on experience in Presto and/or Spark.
- Strong analytical skills with the ability to interpret and visualize data clearly.
- Familiarity with spreadsheet tools (Google Sheets, Excel) and at least one BI tool (e.g., Tableau, Looker, Power BI).
- Strong sense of curiosity, initiative, and willingness to explore improvement ideas using data.
- Comfortable working cross-functionally and communicating findings with non-technical stakeholders.
- Organized and detail-oriented, especially in managing datasets, logic documentation, and repeatable workflows
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced environment.
- Proficient in database management tools (SFTP, HUDI, Spark, etc), Python, R Studio is a big plus
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About Monee
Learn MoreThe Monee Team enables and drives innovations by providing a range of financial products and services to individuals and SMEs across the region. Join us and be the driving force in launching our business across multiple markets in Southeast Asia.
Industry
Financial Service
Location
Jakarta, Indonesia
Company Size
>100 employees
