Job Description
Responsible for day-to-day operation of digital product category (mobile top-up, electricity, tv cable, e-wallet, etc)
- Performance Monitoring & Reporting: Monitor and analyze daily performance covering fulfillment and margin profit, identify any irregularities, proactively check and respond to alarm or alert notifications related to operational issues, and provide insights to ensure operational efficiency and profitability.
- Maintenance Info Communication: Ensure all maintenance information is properly updated and communicated internally, reflected in the application when necessary, and assess potential business impacts such as disruption to promotions or GMV.
- User Complaint Handling: Handle user complaints from Akulaku apps by checking pending transactions and coordinating with the CS team, troubleshooting issues, and preparing weekly and monthly reports related to customer complaints.
- Operational & Technical Support: Support issue resolution by coordinating with the tech team, following up on system-related issues such as sandbox and error codes, and assisting in troubleshooting processes related to virtual products.
- Traffic & Campaign Operations: Manage daily traffic and campaign activities through banners and push notifications, including coordination with design and platform operations teams, preparing content, setting up on the dashboard system, monitoring performance, and identifying any abnormalities.
- Reconciliation Support: Support internal reconciliation processes when required, including assisting in data checking, identifying discrepancies, and coordinating with relevant teams to ensure accurate and timely reconciliation.
Requirements
- Bachelor’s degree in Business, Management, Information Systems, Engineering, Math, or other related fields. Candidates with 0–3 years of experience are welcome to apply, preferably with exposure to operations or digital/tech environments.
- Highly responsible and reliable, with strong ownership of tasks and issues. Able to respond quickly to any operational problems, including alarms notification or transaction issues, and committed to following through until the issue is fully resolved.
- Strong analytical thinking with the ability to identify anomalies and understand data. Comfortable working with reports using Excel or Google Sheets.
- Detail-oriented, proactive, and able to handle multiple tasks in a fast-paced environment.
- Good problem-solving and communication skills, with the ability to coordinate effectively with cross-functional teams such as tech, product, and customer service.
- Basic understanding of digital products or virtual services is a plus.
Tips Menjaga Diri
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Akulaku is a leading banking and digital finance platform in Southeast Asia, with a presence in Indonesia, the Philippines, and Malaysia. Akulaku exists to help meet the daily financial needs of underserved customers in emerging markets through digital banking, digital financing, digital investment, and insurance brokerage services.
In addition to the Akulaku virtual credit card and ecommerce platform, the company operates Asetku, an online wealth management platform and Neobank, a mobile digital bank supported by Bank Neo Commerce. Akulaku’s mission is to serve 50 million users across Southeast Asia by the year 2025.
