UX Writer
PT ITSEC Asia Tbk
- Full-Time
- On-site • Jakarta Selatan
- Negotiable
No Sign Up Required!
Job Description
- Craft and refine user-facing microcopy such as buttons, menus, error messages, onboarding flows, tooltips, and in-app notifications that are clear, concise, and aligned with the product voice.
- Collaborate with UI/UX Designers and Product Managers to understand user needs, feature requirements, and ensure seamless communication within product interfaces.
- Conduct usability testing and test validation sessions, and analyze how users interpret and respond to copy, iterating based on data and user feedback.
- Write supplementary user-facing documentation, including FAQs, in-app guidance, help articles, and user manuals to support product comprehension.
- Conduct user research or interviews to understand user behavior, preferences, and language habits, helping to select terminology that resonates naturally.
- Collaborate with the UI/UX team to maintain a content style guide and content system as part of the larger design system.
- Support ongoing grooming and R&D discussions by transforming technical or research findings into user-friendly in-product messaging.
Requirements
- Bachelor’s degree in Communication, Journalism, English, or a related field.
- 1-3 years of experience in UX writing or a related role.
- Strong writing and editing skills tailored for digital interfaces
- Experience conducting or participating in user testing for copy validation.
- Familiarity with design and prototyping tools (e.g., Figma).
- Familiarity with UX design processes and user research.
- Knowledge of localization, accessibility, and content scalability
- Strong user empathy and ability to think from a user’s perspective.
- Excellent communication and collaboration skills.
- High attention to detail and consistency.
- Proactive, inquisitive, and adaptable in an agile R&D setting.
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ITSEC is one of the leading cybersecurity companies in the APAC region, listed on the Indonesian Stock Exchange (IDX), with over 300 employees across five countries. We deliver end-to-end cybersecurity services and solutions, including Consulting Services, Security Solutions Integration, and Managed Security Services. ITSEC provides continuous IT infrastructure protection against multiplying cybersecurity threats and ensures compliance with increasingly demanding data protection and critical infrastructure regulations. Our expertise has been built over a decade of delivering thousands of high-quality cybersecurity projects, providing cutting-edge solutions in collaboration with world-class technology partners across financial, telecommunications, energy, transportation, manufacturing, and other critical industry sectors. We also have extensive experience in helping our customers with fraud prevention, Operational Technology (OT), and Industrial IoT (IIoT) security.
