User Experience (UX) Researcher
PT Migo Commercial Indonesia
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Job Description
- Co-work with global UX Researchers to design and plan mixed-methods user research and experiments, both qualitative and quantitative, and generate project briefs
- Localize qualitative and quantitative research plans and work closely with field researchers to execute (in-context interviews, observations, user and usability testing, fieldwork, surveys)
- Run usability tests with local users to support the product design feedback loop
- Analyze user behavioral data from a range of sources to uncover consumer intentions, identify and understand behavioral segments and patterns, and measure quality of experience
- Synthesize research findings, uncover and articulate insights, and translate data into results and recommendations that have a clear, direct impact on design and strategy
- Distill research findings into systems-level patterns and frameworks
- Effectively communicate research findings and insights and tell stories using writing, visuals, and verbal communication
- Collaborate closely with researchers (field and UX), data scientists, UX designers, marketers, and product strategists
- Stay current on market trends, competitor products, relevant published literature and UI/UX/human factors research strategies
Requirements
- 3-4 years of work experience in applied product research, including qualitative and quantitative research experience.
- Degree in behavioral sciences (e.g. psychology, anthropology, sociology) or equivalent professional experience in media ( SVOD), e-commerce, payment, or other tech company
- Experience in qualitative and quantitative research methods and techniques, able to synthesize User research experience in Indonesia or other emerging markets
- End-to-end experience with all aspects of the research lifecycle (study design, recruitment, moderation, analysis, reporting, and executive presentations)
- Ability to apply design thinking in data gathering and analysis/synthesis activities
- Detail-oriented and has experience lead a small team to work and manage a variety of tasks and projects
- Excellent communication skills, presentation skills and organization skills
- Strong command of Bahasa Indonesia and the English language
- Able to have flexible working hours (regular business hours + some evenings and weekends depending on the research schedule)
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For 90% of people living in emerging markets, the promise of high-speed internet is a pipe dream. They have limited cellular data budgets and no wireline internet. Their access to data is limited to the most basic functionality. They are not able to participate in the rich data experience of the 10% who has real-time access to virtually any service available at their fingertips.
At Migo, we level the digital playing field for 3 billion consumers by bringing the best bits of the internet to the corner store. Our disruptive tech solution, created by Kindle tech inventor Barrett Comiskey, provides affordable access to Entertainment, Education, Financial Services, and other digital products and services.
Backed by Temasek, blue chip VCs and key industry insiders, Migo delivers data up to 100 times cheaper than existing networks, and that cost advantage is growing. This allows us to deliver unlimited data consumption to mass market consumers at sachet (pre-paid, small denomination) price points.
We launched in Indonesia in 2020 and currently have 1,300 MDS locations and are rapidly scaling. In September 2021, MNC Vision Networks (MVN), a subsidiary of leading media conglomerate MNC Group, invested $40 million for a minority stake in Migo Indonesia, accelerating our rollout to reach 100 million Indonesians across Java, the world's most populous island.
