Training Operations (Mandarin Speaker)
PT Indonesia Fintopia Technology (Easycash)
- Full-Time
- On-site • Jakarta Selatan
- Rp10.000.000 – 20.000.000
No Sign Up Required!
Job Description
- Develop and optimize end-to-end training SOPs, processes, and systems
- Manage full-cycle training programs: needs analysis, design, delivery, and evaluation
- Collaborate with cross-functional teams (Business, QA, etc.) to identify and address training needs
- Develop and continuously improve training materials (onboarding, product, soft skills, management training)
- Monitor training effectiveness and build data reports/dashboard to drive improvements
- Manage trainer quality, including evaluation, performance tracking, and certification mechanisms
- Conduct root cause analysis (e.g., complaints, performance gaps) and translate findings into targeted training solutions
- Ensure training materials are high-quality, practical, and aligned with business needs
- Support timely training delivery and continuously improve response speed to business needs
Requirements
- Bachelor’s degree in any field
- 2–3+ years of experience in Training, Operations, QA, Customer Service, or related fields
- Fluent in Mandarin (spoken & written) is mandatory; able to use Mandarin as a working language
- Proficient in English (spoken & written)
- Strong experience in SOP development, process improvement, or training operations
- Good analytical and problem-solving skills (familiar with RCA methods like 5 Whys is a plus)
- Proficient in Microsoft Excel and PowerPoint
- Able to manage multiple projects and work with cross-functional stakeholders
- Detail-oriented, proactive, and able to work in a fast-paced environment
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Fintopia Indonesia (PT Indonesia Fintopia Technology) is a subsidiary of Fintopia Inc. Founded in 2015 and headquartered in Beijing, China. Fintopia Inc. provides affordable financial services for everyone, especially for those unbanked and underserved. Fintopia Inc. quickly expands across Asia with Indonesia being its second largest market by transaction volume.
Fintopia Indonesia (established in 2017), led by its product Easycash, has 24 million cumulative registered users and has provided IDR30.5 trillion of total accumulative loans since its establishment. The company has more than 4 millions total accumulated borrowers with various backgrounds, such as small business owners, farmers, students, and other professions
