Training Manager
PT. Asuransi MSIG Indonesia
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Job Description
- Develop and implement a training strategy to enhance the insurance literacy of sales partners and their customers.
- Create a curriculum and materials that covers product knowledge, sales skills, claim procedure, and the importance of insurance.
- Recruit, train, and manage a training team of approximately 10 staff members.
- Train the training staff on the material and delivery methods for training sales partners.
- Develop and implement improvement plans to enhance the competencies of the training staff.
- Arrange the training team's schedule to deliver training sessions to sales partners effectively.
- Monitor training results, analyze performance, and develop improvement plans.
- Serve as a bridge between Production and sales partners to ensure alignment of training initiatives with organizational goals.
- Standardize and document organizational know-how to maintain service quality across personnel changes.
- Create a mobile application for training management system to schedule and monitor training activities to enhance our training program's efficiency and effectiveness.
Requirements
- Bachelor’s degree in business administration, Education, or a related field. Master’s degree preferred.
- Proven experience in training and development, preferably in the insurance or financial services industry.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and presentation skills.
- Ability to collaborate effectively with cross-functional teams.
- Detail-oriented with strong organizational skills.
- Proficiency in Microsoft Office Suite and other training software/tools.
- Sales experience is a plus.
Combining global and local best practices, the core subsidiaries and affiliates of MSIG Holdings (Asia) Pte. Ltd. across ASEAN and Hong Kong ("MSIG") have been providing general insurance solutions for more than 100 years. As an established leading insurer with a long-term perspective, MSIG aims to offer insurance solutions that are effective, efficient and simple to understand; delivered with active and sincere service. Across the region, our 3,500 employees go above and beyond to add value to the business and lifestyle of our customers and inspire confidence in them.
MSIG is backed by the solid foundation and rich heritage of Mitsui Sumitomo Insurance Company, Limited, an established insurer that has received strong financial ratings from leading rating agencies, including Standard & Poor's and Moody's. Today MSIG is one of the few foreign-based general insurers to have representation in every ASEAN country, a testament to its strength and reach. MSIG also benefits from being a member of MS&AD Insurance Group - one of the largest general insurance groups in the world.
Leveraging on the multi-channel distribution, strong partnerships with intermediaries and extensive geographical network, MSIG offers a wide range of insurance solutions across personal and commercial lines. MSIG builds and nurtures enduring relationships, forging close partnerships, through good times and bad.
