Job Description
Your main responsibilities are:
- To resolve customer service issues to customers’ satisfaction with appropriate corrective and preventive measures.
- Provide customers with all basic destination information and answer questions. Distribute island maps; suggest restaurants and provide destination information to the guests and advice on alternative activities.
- Meet and greet all guests assigned to you via our internal system.
- Consistently deliver an amazing customer experience by following the 7 steps of Discova’s customer sales experience.
- Be the first contact for guests in emergencies and immediately respond to emergencies and complaints.
- Service all customer enquiries professionally and efficiently within 24 hours or according to business needs with an expected conversion rate as per business expectations.
Requirements
About you
The Essentials:
- A bachelor’s degree or a degree in tourism and hospitality is preferred.
- Minimum 1 year of experience as part of a sales team in the tourism industry.
- Fluent in both written and spoken English is required and other European languages would be an advantage.
The Attributes:
- Outstanding sales skills with a strong customer care focus.
- Results orientated.
- Excellent organisational skills with the ability to be flexible and implement change when needed.
- Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders).
- High attention to detail.
- Solution focused and great at problem solving.
- Able to work independently and within a team assisting team members to help everyone achieve results.
- Be comfortable with a flexible rotating roster that may include late nights, weekends and early mornings.
- Willing to travel on business when required.
- Personally aligned with Discova’s company purpose and values.
- Proficiency in Microsoft Office applications and Discova’s systems would be an advantage.
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Discova is your global destination management company (DMC), having formed from a merger between Buffalo Tours (Asia) and Olympus Tours (Americas) in 2019. We have over 20 years’ experience in the travel industry, and specialise in Tailor-made Travel, Group Series, Educational Travel, and Day Tours & Transfers. We operate in 14 destinations throughout Asia and Latin America. We’re here to put people in touch with travel, and not necessarily in the ways they might be used to. We work globally, live locally, and go the extra mile to connect people with a world of possibilities. Our vision is to deliver experiential and responsible travel for our partners, growing their travel offering one unforgettable journey at a time.
