Job Description
Job Description:
- Troubleshoot Issues: When technical issues with the product arise, production support engineers must act quickly to analyze the available data and find the root cause of the problem. They may then develop a solution themselves or pass the problem on to other engineering team members, all the while providing users with progress updates.
- Assist Users: Production support engineers prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides.
- Prepare Technical Documentation: Production support engineers prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides.
- Suggest Improvements: Because production support engineers deal with product issues firsthand, they can readily suggest overall product improvements, such as features that customers want. Ideally, they should also proactively evaluate engineering processes and provide recommendations to increase efficiency.
Requirements
- Bachelor's and Associate Degree in Technical, Computer Science and Engineering or equivalent
- 1 year of technical work experience is required
- Experienced in creating internal tools using Python or Java
- Experienced in cloud environment systems such as AWS and GCP
- Experienced in data processing and proficient in using SQL queries
- Experienced in using Redis, RabbitMQ, Elasticsearch and Microservices tools
- Familiarity with observability and monitoring tools such as Datadog or equivalent,
- Interest or experience with AI/automation tools such as n8n, Zapier, or equivalent
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Sayurbox is building Indonesia’s fastest growing supply chain platform with full integration from farm to end consumer. We serve fresh produce from farms directly to enterprise businesses, general trade, modern trade, horeca as well as our have our own direct to consumer e-grocery platform. We operate 24 hours a day, 7 days a week, and provide both overnight and same day deliveries.
Sayurbox was founded with the social mission of providing market access to local farmers through the digitalization of Indonesia’s agri-supply chain. We make people healthier, one fresh produce at a time.
We currently serve around 1 million customers in Java and work with more than 10,000 farmers nationwide.
We are always on the lookout for passionate, driven, innovative, and hungry to learn individuals with high initiative and ownership to be part of the Sayurbox.
Email [email protected]
