Technical Support
OKHOME
- Full-Time,Internship
- Remote
- Negotiable
No Sign Up Required!
Job Description
- Bachelors' degree in Computer Science or equivalent
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- In-depth knowledge in the product that the technician is supporting.
- Strong problem-solving skills
- Have a good written and verbal communication skills
- Shifting including weekend
Requirements
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.
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OKHOME is a technology based lifestyle platform focusing on hospitality service. Founded in 2017, We aim to help people achieve a better quality of life by providing superior services to become your home needs assistant.
By leveraging innovative solution technology and human resource management, we make our customers' lives better and better every day. We’re driving people to spend their time on more meaningful matters as we believe that time is a limited source.
When you use OKHOME, you are helping our partners as well their quality of life & their rights as a human being. As much as we care about our partner's rights, we are determined to create stable and qualified jobs and better income for them.
