Technical Support
PT ASIA SISTEM INDONESIA
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Job Description
- Identifying hardware and software
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Speaking to customers to quickly get to the root of their problem
- Providing timeline accurate customer feedback
- Talking customers through a series of actions to resolve a problem
- Following up with clients to ensure the problem is resolved
- Replacing or repairing the necessary parts
- Supporting the roll-out of new application
- Providing support in the form of procedural documentation
- Managing multiple cases at one time
- Testing and evaluating new technologies
- Conducting electrical safety check on equipment
Requirements
- Degree in computer science or information technology/ Fresh grade are welcome
- Certification in Microsoft, Linux or Cisco is advantageous
- Prior experience in tech support, desktop support or similar role
- Proficiency in windows/Linux/Mac OS
- Experience with remote desktop application and help desk software
- Attention to detail and good problem solving skills
- Good written and verbal communication
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About PT ASIA SISTEM INDONESIA
Learn MoreWe are at the forefront of innovation, delivering transformative technology solutions that empower business to thrive in the digital era. As the epicentre of technology, we provide comprehensive services and expertise to meet our clients needs
Industry
Information Technology Services
Location
Jakarta Selatan, Indonesia
Company Size
1–50 employees
