Job Description
- Customer Relationship Management: Build and maintain strong customer relationships, providing tailored technical guidance.
- Technical Support: Deliver proactive support, troubleshoot issues, and optimize solutions.
- Issue Resolution: Efficiently resolve customer issues, coordinating with internal teams.
- Training and Enablement: Empower customers through training and documentation.
- Cross-functional Collaboration: Work with internal teams to improve products and customer satisfaction.
- Performance Monitoring: Track account performance and provide actionable insights.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 3+ years of technical experience (technical support, software development, implementation).
- Strong technical knowledge (software, hardware, networking, cloud).
- Excellent problem-solving and communication skills.
- Proven project management and multitasking abilities.
- Experience in account management (preferred).
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About PT. Infracom Technology
Learn MoreWe provide our customer with the Best-of-breed solutions by combining our renowned Professional Services with world class products from our principals and partners. As an integrated group, our strategies are designed to meet the challenges of today and tomorrow. Combining values in order to build competitive solutions tailored to meet each customer needs.
Industry
Information Technology
Location
Jakarta, Indonesia
Company Size
>100 employees
