Job Description
● Lead the Quality Assurance (QA) team in monitoring quality processes and delivering actionable feedback
● Design and implement sampling strategies to ensure accurate and representative quality assessments
● Organize sample distribution and track evaluation completion in line with Service Level Agreements (SLAs)
● Guide and mentor QA team members on evaluation methods and effective feedback delivery
● Collaborate with Team Leaders, Trainers, and other key stakeholders to address quality-related matters
● Oversee QA team performance and produce regular reports on evaluation outcomes and feedback impact
● Support the creation and refinement of Standard Operating Procedures (SOPs) and initiatives to enhance service quality
Requirements
● Min. S1 from all major
● Min. 2 years as a Quality Assurance or Trainer
● Min. 1 year as a Team Leader
● Good communication, intrapersonal and team management skill
● Analytical thinking and problem solving skill
● Technical Competencies : Microsoft Word & Microsoft Excel
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
The Monee Team enables and drives innovations by providing a range of financial products and services to individuals and SMEs across the region. Join us and be the driving force in launching our business across multiple markets in Southeast Asia.
