Job Description
- Provide guidance and coaching to enhance team members' skills and productivity.
- Managing, evaluate and monitor team performance.
- Ensuring compliance with regulations and implementing strategies to maximise collection efficiency.
- Create report for collection activities and check the accuracy of billing results reports.
- Receive escalation of questions/complaints/cases from agents to ensure problems are handled according to applicable procedures.
- Collaborate with other departments to enhance overall collection strategies.
Requirements
- Minimum Diploma Degree from any field
- Minimum 2 years of relevant experience from banking or financial services industry
- Strong communication and leadership skills.
- Proficient in Microsoft Office (especially PowerPoint and Excel)
- Understand the laws and regulations from BI, OJK, and other regulators related to banking activities
Tips Menjaga Diri
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SeaBank is a digital financial institution. We are a tech-based banking company, providing customers the convenience of banking 24/7 from home or anywhere, through smartphones. SeaBank aims to become the country’s Bank with Digital Services destination via ongoing product optimization and cutting-edge technology, providing a seamless and enjoyable user experience. Prior to being acquired by SEA in 2021, SeaBank was known as PT Bank Kesejahteraan Ekonomi (BKE), a bank that was established in 1992. SEA (NYSE: SE) is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Together with Sea, SeaBank's mission is to better the lives of consumers and small businesses in our region with technology. The SeaBank team is rapidly growing. We are on the lookout for talent who have the drive to shape the future of banking industry and serve the underserved segment in Indonesia. If you are excited by innovation and the new ways of banking, SeaBank could be a place for you.
