Job Description
1. Answering telephone and e-mail in accordance with existing SLAs.
2. Always improve knowledge, the ability to help customers with questions about the product.
3. Serve and/or respond and provide solutions to technical questions from customers.
4. Provide information about products and features.
5. Record, deliver, handle problems and make problem solving reports.
6. Ensure features / products are running as they should from each customer.
7. Analyze problems and provide input on product improvement.
8. Record and report on system errors.
9. Ensure features / products are running well before being released to customers.
10. Carry out a deployment process with the Developer team.
11. Based on the testing carried out, inventory and analyze the report on the problem that occured.
12. Providing training to customers & providing friendly, fast and efficient services.
Requirements
1. Education level: Diploma/Bachelor degree or above in Computer Science, Software Engineering, Electric and Electronics, other related discipline.
2. Languages: Must have good written and oral English language skills.
3. Experience min 1 year in IT or Travel Industry.
4. Passionate in software configuration or testing.
5. High grade of engagement and motivation.
6. Ability to work in a fast-paced environment, recognize and react to changing business needs and effectively prioritize tasks.
7. Ability to meet deadlines, identify issues and resolve with minimal direction.
8. Must be self-motivated, willing to learn and able to work both independently and in conjunction with team members and product groups.
9. Enthusiasm and flexibility to work on a variety of projects are necessary, as well as the ability to rapidly acquire new domain familiarity.
10. Customer-oriented.
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
