Student Support
Growia Education
- Full-Time
- Hybrid • Jakarta Selatan
- Negotiable
No Sign Up Required!
Job Description
- Act as Student's contact point to advise students on the company's educational programs, course consultation, and handling complaint/objection
- Student support in the online educational system (ie User LMS creation & address student's system troubleshooting)
- Assistance to speakers/mentors in providing feedback on homework to students
- Attending classes, communicating with students directly or indirectly
- Ensuring and implementing the educational process (ie sending educational materials, controlling the schedule, motivating students to complete courses on time, etc.)
Requirements
- 1 - 2 years of experience in student/customer support in online education will be a significant advantage
- High level of client orientation and empathy
- Ability to multitask and quickly switch between different activities
- Think systematically and responsibly to treat work correctly
- Be flexible and be able to establish contact with any person with internal & external parties
- Literate writing and speaking, the Indonesian language is a must & English proficiency is a must
- Experience in the positions of client manager/consultant or teacher will be an advantage.
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Growia Education is an education technology industry, committed to redefining the way learning takes place. With a focus on integrating cutting-edge technology, Growia Education brings a more interactive, accessible, and affordable educational experience.
Our solutions encompass an intuitive online learning platform, high-quality educational content, and innovative teaching tools that empower educators and students to engage in the learning process actively.
With a vision to create a more educated and connected society, Growia Education continues to deliver technology solutions that inspire growth and progress in education.
