Job Description
Job Overview
We are looking for a Area Sales Supervisor to join our growing team! As an Area Sales Supervisor, you will play a pivotal role in ensuring the smooth and efficient day-to-day operations of all our retail stores (Bandung, Medan, Makassar, Karawaci, Depok, Yogyakarta, Malang, Bekasi, and to-be-opened stores). This position requires a combination of leadership, operational, and customer service skills to maintain a high level of service and drive sales within the stores.
Job Role:
- Store Management: Oversee all aspects of our stores' operation, including staff management, inventory control, visual merchandising, and customer service.
- Staff Management: Recruit, train, and manage store staff. Set their performance goals, provide training, and conduct performance evaluations.
- Inventory Management: Ensure stores are well-stocked with merchandise, manage inventory levels, and implement inventory control measures to minimize losses.
- Sales and Customer Service: Monitor sales performance, customer service quality, and implement strategies to maximize sales, cross-selling, and upselling opportunities.
- Visual Merchandising: Collaborate with visual merchandisers to create visually appealing product displays that attract and engage customers.
- Financial Management: Develop and manage store budgets, monitor store performance against financial targets, and take corrective actions as needed.
- Loss Prevention: Implement loss prevention strategies to reduce theft and ensure store security measures are in place and followed.
- Compliance: Ensure stores comply with all relevant laws, regulations, and company policies. Implement safety and health protocols to create a secure shopping environment.
- Customer Experience: Focus on creating a positive and memorable shopping experience for customers, gather feedback, and address concerns or suggestions to improve service quality.
- Reporting: Provide regular reports and updates to higher management on store performance, challenges, and opportunities. Analyze data and make recommendations for improvements.
- Problem-Solving: Address operational challenges and resolve issues as they arise. Identify and implement process improvements to enhance store efficiency.
- Expansion and New Store Openings: Assist in the planning and execution of new store openings and expansions, ensuring that new locations adhere to the brand's standards and operational procedures.
- Supplier and Vendor Relations: Manage relationships with suppliers and vendors to ensure timely product deliveries and quality.
Requirements
Job Qualifications:
- Bachelor's degree in Business, Retail Management, or a related field (or equivalent experience).
- Min. 10 years of total experience, with min. 5 years experience in leading fashion retail store in several areas is required, with a strong understanding of retail management and fashion retail operations.
- Leadership and team management skills, with the ability to motivate and develop staff.
- Excellent communication and interpersonal skills to foster a positive work environment and deliver exceptional customer service.
- Financial acumen for budget management and financial analysis.
- Strong problem-solving abilities and the capacity to adapt to changing circumstances.
- Knowledge of visual merchandising best practices and the ability to implement them effectively.
- Familiarity with loss prevention techniques and safety protocols.
- A passion for the fashion industry and a keen eye for trends and customer preferences.
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Torch.id is a prominent Indonesian brand, provider of bags, luggages, traveling apparels and gears — which leverages data-driven research and design— to deliver innovative solutions to its customers.
With a strong presence in Indonesian e-commerce since 2015, Torch.id is now expanding its reach through O2O stores in major Indonesian cities 🛒.
As a growth company, Torch.id has won three prestigious national awards, including two Indonesian Good Design Awards and the Anugerah Bangga Buatan Indonesia Award 🏆. In addition to these national recognitions, Torch.id has also received an international acclaim, the Golden Bauhinia Cup 🏆.
These awards show how much we care about the our beloved customers, the quality of our products and how innovation has been embedded in our DNA. These things also show how hard our great team works and grows 👥.
We aspire to become a prominent local brand with a global reach in the near future 🚀🌍.
Join us! We look forward for the opportunity to collaborare with like-minded individuals who share our aspirations and demonstrate a strong commitment to achieving success💪!
