Social Media Moderator
PT POLYLAND GROUP INDONESIA
- Full-Time
- On-site • Jakarta Selatan
- Rp5.500.000 – 7.500.000
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Job Description
Job Description:
We are looking for a Social Media Moderator to join our growing team.
In this role, you will be responsible for monitoring, managing, and responding to interactions across our social media platforms, ensuring our online community remains positive, safe, and aligned with our brand guidelines.
Responsibilities:
- Monitor comments, direct messages, and mentions on a daily basis.
- Respond to customer inquiries promptly and professionally based on provided guidelines.
- Identify, report, and remove content that violates our community rules.
- Create daily/weekly reports on engagement trends and customer feedback.
- Collaborate with the content team to maintain brand voice and consistency.
Requirements
Requirements:
- Minimum high school diploma (Bachelor’s degree preferred).
- Familiarity with major social media platforms (Instagram, TikTok, Facebook, Twitter/X).
- Strong communication skills and patience when handling online interactions.
- Able to work in shifts, including weekends when required.
- Previous experience as a moderator or admin is an advantage.
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At PT Polyland Group Indonesia, we are committed to delivering modern and on-trend products that delight our customers, including cookies, donuts, chocolates and pastries. Along with our growth, we are looking for many positions to help us develop and advance the company.
