Job Description
- Act as the technical and strategic lead for SOC-managed services delivery across multiple client environments.
- Oversee and continuously improve threat detection, monitoring, and incident response processes to ensure they meet or exceed client expectations.
- Engage directly with client stakeholders to understand their business needs, tailor MSS solutions, and provide expert-level advisory on security operations.
- Mentor and guide the SOC team (junior, mid-level, senior analysts) to build capabilities and ensure effective, high-quality service delivery.
- Lead the design and implementation of advanced security monitoring use cases and playbooks.
- Provide strategic input on MSS delivery enhancements, service improvements, and emerging threat trends.
- Collaborate with other security teams (threat hunting, forensics, GRC) to ensure an integrated, holistic approach to client security.
- Serve as the primary escalation point for complex incidents and coordinate high-impact response efforts.
- Lead pre-sales and project scoping for new MSS engagements, including technical solution design and proposal development.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Informatics Engineering, Cybersecurity, or a related field.
- Minimum 8 years of experience in SOC operations, incident response, or security engineering, with at least 2–3 years in a client-facing leadership or consulting role.
- In-depth understanding of SOC operations, threat detection, and incident response frameworks (e.g., NIST, MITRE ATT&CK).
- Familiarity with SIEM/SOAR platforms and log analysis across diverse client environments (cloud, on-prem, hybrid).
- Awareness of regulatory and compliance standards (ISO 27001, PCI DSS, etc.) that impact client security operations.
- Expertise in security monitoring and incident analysis tools (e.g., Splunk, Sentinel, QRadar, Elastic).
- Ability to develop and tune detection use cases, playbooks, and automated response workflows.
- Strong problem-solving skills and ability to address complex incidents across client infrastructures.
- Leadership and team development capabilities.
- Strategic mindset to align MSS solutions with the client's business objectives.
- Excellent communication and relationship-building skills for both technical and non-technical stakeholders.
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ITSEC is one of the leading cybersecurity companies in the APAC region, listed on the Indonesian Stock Exchange (IDX), with over 300 employees across five countries. We deliver end-to-end cybersecurity services and solutions, including Consulting Services, Security Solutions Integration, and Managed Security Services. ITSEC provides continuous IT infrastructure protection against multiplying cybersecurity threats and ensures compliance with increasingly demanding data protection and critical infrastructure regulations. Our expertise has been built over a decade of delivering thousands of high-quality cybersecurity projects, providing cutting-edge solutions in collaboration with world-class technology partners across financial, telecommunications, energy, transportation, manufacturing, and other critical industry sectors. We also have extensive experience in helping our customers with fraud prevention, Operational Technology (OT), and Industrial IoT (IIoT) security.
