Service Operation Specialist
Akar Inti Enterprise
- Full-Time
- On-site • Jakarta Selatan
- Rp15.000.000 – 18.000.000
No Sign Up Required!
Job Description
- Communicating with all divisions to resolve any problem on company product and projects by following communication procedures, guidelines and policies.
- Manage the lifecycle of IT incidents to ensure prompt resolution and minimal disruption to business operations.
- Coordinate IT change requests to ensure they are evaluated, approved, and implemented with minimal risk.
- Oversee the timely fulfilment of IT service requests, ensuring user satisfaction and adherence to SLAs.
- Streamline IT requests processes for efficiency and accuracy.
- Define, monitor, and report on SLAs, Operational Level Agreement (OLAs), and key performance indicators (KPIs) of IT Service Management.
- Supervise the IT service desk team to ensure effective handling of user issues and inquiries.
- Monitor ticket queues and ensure timely resolution of tickets.
- Manage and configure ITSM tools to support IT operations.
- Leverage automation to enhance service delivery and streamline processes.
- Ensure IT services align with regulatory requirement, organizational policies, and audit standards.
Requirements
- Bachelor degree, from System Information, Technology or related
- Have experience for 4+ years as Service Operation, IT Customer service or related position
- Strong communication and stakeholder management abilities.
- Strong skill for Ms. Office especially Ms. Excel
- Have ability to problem solving, reporting and monitoring skill
- Highly experience for customer service delivery, IT incident, IT services
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Akar Inti Enterprise is an IT solutions company that helps enterprises capture and create market with complete and comprehensive solutions that focuses on digital transformation, product development, and business enhancement. Our team of experts has the experience and expertise to help you achieve your business’ goals and objectives.
We curate and design better solutions that matches your enterprise’s needs for its digital transformation by providing our specialized technology and channeled solutions.
Visit our website for more information
