Service Assistance Officer
Mitramas Infosys Global
- Contract
- On-site • Jakarta Selatan
- Negotiable
No Sign Up Required!
Job Description
Here in Mitramas Infosys Global, you will be exposed to work on software across a diverse platform of technologies as well as a variety of industries within our portfolios. We are looking for talents with high tenacity in solving problems, exceptional passion for technologies, and a great willingness to learn and adapt to ever-changing environments to join our team.
You are expected to be able to:
- Provide assistance and support to internal users regarding service-related needs
- Handle service and administration requests and inquiries in a timely and professional manner
- Coordinate with relevant teams to ensure service & administration issues are resolved properly
- Record, track, and update service requests and follow-ups
- Prepare simple reports related to service & administratio activities
- Maintain good communication and service quality in daily operations
- Ensure service processes run according to company procedures
Requirements
- Minimum education Senior High School / Vocational High School from any major
- Good communication skills with a service-oriented attitude
- Basic computer skills (MS Office / Google Workspace)
- Detail-oriented, organized, and responsible
- Able to work under pressure and manage multiple tasks
- Experience in Service Support / Customer Service / Administration is a plus
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Founded in 2003, Mitramas Infosys Global (MIG) is a technology solutions and IT services provider based in Jakarta. Specializes in the financial services industry, MIG operates up to 20 service points across major islands in Indonesia, offering a wide variety of essential hardware and software solutions from Core Banking Systems, PC, ATM to business process applications and analytics serving both Government body, State-Owned Enterprise, as well as Private Owned companies.
Driven by the spirit of delivering top-notch and high-efficiency services to clients, MIG has since evolved to provide IT on-site assistance, enabling companies achieving its digital aspiration goals via top selected talents in software developments, and data analytics spaces to complement its existing hardware and software solutions.
This place offers vast opportunities for young talents to grow and to get exposures across extensive applications of technology in the real-world industries. To top it off, we also provide on-the-job learning opportunities prior to job allocation, allowing our talents to gain a competitive advantage as part of our commitments to serve our clients excellent services.
