Job Description
- Collaborate closely with the leadership team to clarify business strategies and translate them into actionable product directions and long-term roadmaps.
- Identify core problems, form product hypotheses, design MVP experiments, and define success metrics.
- Analyze market trends, competitive landscape, and the needs of the POS / F&B / retail ecosystem to develop differentiated product strategies.
- Leverage usage data and Voice of Customer (VOC) insights to plan and prioritize the product backlog; write user flows, user stories, and acceptance criteria.
- Oversee multiple product modules simultaneously (e.g., POS front office, back-office management, inventory, membership/loyalty, reporting, payments integrations).
- Drive cross-functional collaboration with Engineering, Design, QA, Customer Success, Sales, and Implementation teams to ensure smooth delivery and minimize execution risks.
- Establish and track product KPIs; work with Operations and Customer Success teams to improve adoption, retention, customer satisfaction, and system performance.
- Support enterprise clients by evaluating project requirements and defining the balance between custom development and standardized product features.
Requirements
Required Qualifications
- Strong ability to quickly narrow down problem spaces, identify root causes, and define clear product goals.
- Excellent verbal and written communication skills; capable of aligning diverse stakeholders (engineering, business teams, leadership, customers).
- Solid knowledge of Agile/Scrum methodologies with demonstrated experience driving iterative improvements.
- Proven experience owning product planning, feature design, and end-to-end release cycles.
- Understanding of data flows, system architecture, and engineering logic (coding is not required, but you should communicate effectively with technical teams).
- Skilled in coordinating cross-functional projects and managing risks.
Required Experience
- 5+ years of product management experience in SaaS or B2B/B2C software, with ownership of product modules.
- Experience in POS, F&B, retail operations, ERP, order/inventory management, or related domains is highly preferred.
- Familiarity with API design, data synchronization, third-party payment integrations, e-invoicing, CRM, or platform-to-platform integrations.
- Able to adapt to fast-changing environments and reprioritize based on business impact.
- Capable of leading teams through ambiguity and defining measurable outcomes.
Nice-to-Have
- Experience with data tools: SQL, Python, GA, Data Studio, or equivalent analytics tools.
- Background in O2O (online–offline integration), restaurant POS, fresh-grocery retail, or multi-branch retail management.
- Experience leading platformization or modular system redesign projects.
- Knowledge of South East Asia F&B markets is a plus.
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
Founded in June 2022, IDEKU focus on empowering F&B businesses for success with user-friendly POS, enhanced experiences, and seamless support. By focusing on these aspects, IDEKU can become a valuable partner for F&B businesses, helping them thrive in a competitive industry and provide exceptional experiences to their customers.
IDEKU's Vision To become the most trusted global company for providing effective and efficient business platforms.
IDEKU's Mission To be fully committed in becoming the solution for individuals and business owners through accurate, efficient and reliable systems.
If you're passionate about committing to bring great value to our customers and enjoy working in a great environment, come join us on the journey!
