Senior Customer Service
VENTENY INDONESIA
Actively hiring 2h ago
- Full-Time
- On-site • Jakarta Selatan
- Negotiable
Min. 1 years of experience
No Sign Up Required!
Job Description
- Handle and respond to customer inquiries via Instagram Messages, Email, Whatsapp, and other digital channels.
- Ensure prompt and professional responses across all platforms while maintaining a consistent brand voice.
- Identify customer concerns, troubleshoot issues, and provide timely and accurate resolutions.
- Enhance customer experience by proactively addressing common concerns and providing helpful information.
- Stay updated on company products, services, and policies to provide accurate information.
- Contribute to improving FAQs, knowledge bases, and automated responses for better effieciency.
Requirements
- 1-3 years of experience in customer service, call center, or client support, ideally in B2C environments.
- Experience in financial services, HR solutions, or employee benefits is a plus.
- Proficient in handling omnichannel communication, including Instagram Messages, Email, Whatsapp, and other digital platforms.
- Excellent verbal and written communication skills in Bahasa Indonesia (English proficiency is a plus).
- Strong customer handling skills with an emphasis on problem-solving and empathy.
- Customer-centric mindset with a genuine desire to help others.
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About VENTENY INDONESIA
Learn MoreVENTENY offers a unique value proposition for MSMEs to grow their business by providing a combination of Growth Funding and Employee Super App.
Established in 2015, VENTENY has strived to be the 1st and largest Employee Super App in Southeast Asia.
Industry
Financial Services
Location
Jakarta Selatan, Indonesia
Company Size
50–100 employees
Culture
Balanced
For us, employee productivity is just as important as their well-being
Fast-Paced
Swift in handling new challenges and producing new ideas to improve
Progressive
Continuous ambition for progress and finding the best means to make it happen
