Job Description
- Drive GMV and order growth within the assigned category by building and maintaining strong relationships with merchants.
- Monitor and manage merchant performance through strategic negotiations and adapt plans based on sales outcomes.
- Resolve day-to-day merchant issues promptly and effectively.
- Analyze market trends, competitor products, and promotional strategies to develop actionable insights and support merchant participation in campaigns and promotions.
- Track and address merchant violations (e.g. delayed or false shipments, low customer service response rates) and work with underperforming merchants to improve.
- Analyze performance and continuously refine operational strategies for better results.
Requirements
- Bachelor’s degree in Management, Business, Marketing, Finance, or a related field.
- Minimum 3 years of working experience in E-commerce category or merchant management (Experience within E-commerce platforms or home goods brands is preferred).
- Strong communication skills in English, both spoken and written (Mandarin proficiency is a plus).
- Proven experience in leading and managing a team.
- Familiarity with the home and living industry, brands, products, merchant networks, and business coordination is preferred.
- Sharp market awareness and strong analytical skills, with the ability to integrate and leverage resources effectively.
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Akulaku is a leading banking and digital finance platform in Southeast Asia, with a presence in Indonesia, the Philippines, and Malaysia. Akulaku exists to help meet the daily financial needs of underserved customers in emerging markets through digital banking, digital financing, digital investment, and insurance brokerage services.
In addition to the Akulaku virtual credit card and ecommerce platform, the company operates Asetku, an online wealth management platform and Neobank, a mobile digital bank supported by Bank Neo Commerce. Akulaku’s mission is to serve 50 million users across Southeast Asia by the year 2025.
