SAP User Support
PT Lawencon Internasional
Actively hiring 3h ago
- Full-Time
- On-site • Jakarta Selatan
- Negotiable
Min. 1 years of experience
No Sign Up Required!
Job Description
- Provide operational and user support for system modules FAM, IEM, BGP, CON, including access management.
- Resolve tickets and perform authorization settings in accordance with procedures and SLA.
- Configure and assign user roles based on the User Access Matrix.
- Escalate issues to Level 3 Support when problems cannot be resolved at the first level.
- Work closely with users to ensure solutions meet operational needs and comply with policies.
Requirements
- 1–3 years of experience in IT Support, System/Functional Analyst, or Accounting (Financial Operations) for team member
- Minimum 5 years of experience in IT or Accounting/Financial Operations, with at least 2 years in a Supervisor/Lead position for Supervisor/Lead
- Understanding of financial operations and related system modules (FAM, IEM, BGP, CON).
- Ability to manage tickets, analyze problems, and provide effective solutions.
- Detail-oriented with good knowledge of access management procedures.
- Strong communication and coordination skills when dealing with users.
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About PT Lawencon Internasional
Learn MoreWe are a rapid-growth and highly innovative IT company based in South Jakarta. We are looking for talented and motivated candidates to be part of our team.Our employees are youthfully enthusiatic and highly passionate about advancement in Information Technology. Thus, we invite you to futher develop your professional expertise and join us in our path to become the chosen software provider in business enterprise application. Contact us immediately.
Industry
IT Consultant
Location
Jakarta Selatan, Indonesia
Company Size
>100 employees
