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Retention (Telemarketing) Manager

Via.com

Actively hiring 10h ago

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Job Description

Key Responsibilities:

  • Develop and implement retention strategies to minimize partner churn.
  • Monitor partner activity, booking patterns, and transaction data to identify risks and drive engagement.
  • Design and manage loyalty, incentive, and reactivation programs.
  • Analyze KPIs such as retention rate, reactivation rate, ARPA, and transaction frequency.
  • Collaborate with Account Management to maintain key partner relationships and address at-risk accounts.
  • Conduct regular account reviews, satisfaction surveys, and business health check-ins.
  • Work with Marketing, Product, and Ops to enhance partner experience and support targeted campaigns.
  • Own and execute B2B programs (e.g., reactivation, win-back, loyalty).

Requirements

Qualifications:

  • Bachelor’s degree in Business, Marketing, Hospitality, or a related field.
  • Minimum 3 years’ experience in account management, customer success, or retention.
  • Preferably from industries such as Banking & Financial Services, Insurance, Travel (including OTAs), E-Commerce, or SaaS.
  • Willing to WFO (Tanah Abang, Jakarta Pusat)

Skills & Competencies:

  • Strong analytical skills with experience using CRM and reporting tools (e.g., Salesforce, Kapture, Excel).
  • Solid understanding of the partner lifecycle and sales funnel in a B2B travel or service-driven environment.
  • Customer-centric approach with excellent communication and problem-solving skills.
  • Experience in lifecycle marketing, segmentation, or loyalty program management is a plus.
  • Ability to manage multiple projects independently in a fast-paced environment.
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About Via.com
Learn More
Via is the largest player in the domestic travel market in India. Via today is also the 5th largest travel company in South East Asia with a presence in over 200 South East Asian cities with over a few hundred people working there. Via was incorporated in May 2007. The company has played a significant role in bringing world-class travel products at affordable prices, next door to the Indian consumers. The company’s travel network is spread across 2400 towns and cities with over 50000 stores. The company has the widest network in India today. The key to the success of Via was that they were able to aggregate all the travel sectors into one umbrella. Via’s DNA has been “to get there and help consumers win and the industry prosper”.
Industry
Travel Arrangements
Location
Jakarta, Indonesia
Company Size
>100 employees
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