Quality Assurance (QA) Tester
Incentro
- Full-Time
- On-site • Badung Regency
- Negotiable
No Sign Up Required!
Job Description
Position Overview:
In this role, you will be responsible for ensuring the functional quality of the products and platforms delivered within our eCommerce and Omnichannel domains. You will test end-to-end customer journeys across webshops and omnichannel features, identifying potential issues before they reach our customers.
Your work ensures our teams deliver reliable and seamless experiences across multiple countries and brands. You will collaborate closely with Product Owners, Developers, and Automation Engineers to ensure every feature meets functional, business, and user requirements.
Key Responsibilities:
- Review and analyze business requirements, user stories, and acceptance criteria to ensure testability.
- Design, execute, and maintain detailed test cases across multiple platforms (web, mobile, API).
- Perform functional, integration, regression, and exploratory testing.
- Validate backend data consistency (API responses, order flows, customer accounts, etc.).
- Execute cross-browser and cross-device validation using real or virtual environments.
- Log and track defects with clear steps to reproduce and impact analysis.
- We have 4 Domain Teams that take ownership of parts of our omnichannel customer journey. You will be working in one of these teams:
- Browse to Order (PLP, PDP, Landing Pages, Home Page, Campaign Pages, Site Search & Merchandising)
- Order to Cash (Cart /Checkout /Payment)
- Omnichannel (My Account, Store & Appointment Booking)
- Prescription Glasses & Contact Lenses (PDP, RX Configurator, and Subscriptions
- Collaborate with developers and automation testers to reproduce, isolate, and verify fixes.
- Support UAT and pre-production validation to ensure readiness for release.
- Participate in sprint ceremonies and provide input to the continuous improvement of QA processes.
- Support the creation of test data, environment setup, and release verification.
- Champion quality across teams by proactively identifying gaps and risks early in the process.
- Be the expert on the details of our platform, applications & products.
Decision Making (Financial Responsibility (budget, P&L, etc.))
Scope of Authority
- Define and create the functional testing deliverables for the assigned product teams within CX&D.
- Ensure the execution and documentation of functional test results and their traceability to business requirements.
- Responsible for identifying, reporting, and following up on defects and issues.
- Ensure quality validation and provide sign-off recommendation for assigned user stories.
Key Success Factors:
Is digital savvy
- Is aware of the digital customer journey and the changing trends in customer shopping behaviour, and the role of Omni-Channel
- Can work with technology and people together
- Makes use of and searches for new media
Has a customer-centric mindset
- Understands how his/her work contributes to our internal/external customers
- Pays attention to changing customers’ needs and keeps his/her work relevant
Drives change and is open to change
- Understands the company vision and adjusts oneself
- Has an open attitude, is flexible, comes up with new ideas, and shows enthusiasm for continuous improvement and change
- Has a continuous improvement mindset
Encourage risk-taking and learning from mistakes
- Is aware of risks, threats, and opportunities, able to calculate these risks and make decisions; reflects on own mistakes
- Knows what is needed to achieve results
Fosters trust
- Keeps promises and elicits trust from others through honesty and dependability
- Builds boundaryless relationships and has a collaborative mindset
Requirements
Requirements (Knowledge & Technical Skills):
- Bachelor’s in Information Technology, Computer Science, or any related field.
- ISTQB Foundation or equivalent certification is an asset.
- 3+ years of experience in functional or manual testing for eCommerce or digital products (preferably for a large retailer).
- Proven experience working in Agile/Scrum teams.
- Experience in testing integrated systems (web front-end, APIs, and backend).
- Experience in working with defect tracking and test management tools (e.g., Jira, TestRail, Zephyr, or Xray).
- Solid understanding of functional testing across web and mobile platforms.
- Proven experience with cross-browser testing using tools such as BrowserStack, LambdaTest, or similar cloud testing platforms.
- Hands-on experience with device testing on both real and emulated devices (Android and iOS).
- Working knowledge of API testing using tools such as Postman, Insomnia.
- Ability to validate API requests and responses, including status codes, data structures (JSON, XML), and error handling.
- Understanding of accessibility testing principles and tools (e.g., Lighthouse, axe DevTools, NVDA, VoiceOver).
- Familiar with WCAG 2.2 accessibility guidelines and the impact of inclusive design on digital products.
- Awareness of UI/UX consistency and usability best practices to support overall quality and accessibility.
- Understanding of integration testing between front-end, API, and backend systems.
- Knowledge of test management tools, such as TestRail, Zephyr, or Xray, for documentation and traceability.
- Experience working within Agile/Scrum environments, participating in sprint ceremonies, and providing test input early in development.
- Comfortable working with collaboration tools such as Jira, Confluence, Slack, and Azure DevOps.
- Basic understanding of HTML, CSS, and browser developer tools for UI validation.
Requirements (Soft Skills):
- Strong communication skills.
- Logical, rational, and no-nonsense realist.
- Customer-obsessed: quality is key, and in the end, the customer determines if you are successful.
- Very fast in understanding urgency and not afraid to commit to challenging timelines.
- Can do attitude, always looking for options to get the job done.
- Self-aware; you know what you do not know.
- Capability to anticipate and communicate issues /risks well
- Excellent English communication, both written and oral.
- Highly adaptable to new environments, new people, and new cultures, with a natural ability to embrace learning and develop through experience.
- High level of energy and ambition to realise a positive impact.
- Attention to detail.
- Strong interpersonal and communication skills with the ability to effectively collaborate with all professional levels across many different countries and cultures.
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Incentro is a fast-growing digital change company based in the Netherlands, Spain, Kenya, South Africa, and Indonesia. Our decisive consultants dive deep into the client's organization, challenge their ambitions, think two steps ahead, and build the solution to match their and their customers’ digital needs. Basically, everything they need. We are a partner for awesome digital solutions, whatever our client's ambition. By 2025 we want to reduce our footprint to zero. We encourage all of our employees to drive electric and in 2022, we became the proud owner of our own wind turbine.
Intrapreneurship and entrepreneurship are of paramount importance at Incentro. We give our colleagues the freedom and responsibility to shape their success. Because of Incentro’s well-established offices, you can use the strength of a large organization (500+). Within the bigger world of Incentro, we are starting to build our own Incentro Indonesia team to shape the commercial future of our business in the APAC region.
