QC Operation Specialist
PT Indonesia Fintopia Technology (Easycash)
- Contract
- On-site • Jakarta Selatan
- Negotiable
No Sign Up Required!
Job Description
- Manage the daily operation, maintenance, and basic configuration of quality inspection systems, including intelligent voice quality inspection platforms, rule engines, scoring rules, and keyword libraries.
- Perform data labeling, calibration, and validation of voice and text data to support AI model training and improve recognition accuracy.
- Develop, update, manage, and publish Standard Operating Procedures (SOPs) for telemarketing, customer service, and debt collection processes.
- Conduct specialized quality inspections for key business issues, risk events, or new rule implementations, and deliver data analysis, visual reports, and actionable insights.
- Collaborate closely with customer service, collection, telemarketing, product, technology, and training teams to ensure issue resolution and continuous process improvement.
Requirements
- Bachelor's degree or above, preferably in statistics, computer science, finance, management, or related fields.
- 1–3 years of experience in fintech, consumer finance, banking, or call center environments, with exposure to quality inspection, operations analysis, or data annotation; experience in lending or credit businesses is a plus.
- Strong understanding of end-to-end loan facilitation processes, including telemarketing compliance, customer service standards, and collection practices.
- Proficient in Excel (pivot tables, formulas, charts) with basic SQL query skills; experience with intelligent QC systems, CRM, or BI tools is preferred.
- Strong analytical and logical thinking skills, detail-oriented, responsible, and highly aware of compliance requirements, with effective cross-functional communication abilities.
- Experience in QC rule configuration, SOP development, knowledge of OJK/AFPI regulations, and basic proficiency in Chinese, Indonesian, or English are considered advantages.
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Fintopia Indonesia (PT Indonesia Fintopia Technology) is a subsidiary of Fintopia Inc. Founded in 2015 and headquartered in Beijing, China. Fintopia Inc. provides affordable financial services for everyone, especially for those unbanked and underserved. Fintopia Inc. quickly expands across Asia with Indonesia being its second largest market by transaction volume.
Fintopia Indonesia (established in 2017), led by its product Easycash, has 24 million cumulative registered users and has provided IDR30.5 trillion of total accumulative loans since its establishment. The company has more than 4 millions total accumulated borrowers with various backgrounds, such as small business owners, farmers, students, and other professions
