QA Analyst
FACETOLOGY
- Full-Time
- On-site • Jakarta Selatan
- Negotiable
No Sign Up Required!
Job Description
#BeOneofOurFaces!
Joining FACETOLOGY means becoming part of a dynamic beauty brand. We are a human-centric environment, driven by the purpose of enhancing quality of life through our products.
As a QA Analyst, you will:
- Conduct regular and objective quality audits of CS agents interactions (marketplace chat).
- Develop, maintain, and update quality assurance scorecards aligned with business goals and customer experience standards.
- Provide structured, data-driven feedback and coaching sessions to CS agents to improve performance and service quality.
- Monitor compliance with SOPs, brand tone of voice, service policies, and platform guidelines.
Requirements
- Bachelor’s degree in Business, Communication, Management, or related field preferred.
- Minimum 1–3 years of experience in Quality Assurance, Customer Service, or Contact Center operations (e-commerce background or beauty brand is a plus).
- Experience with QA frameworks, scorecards, and performance monitoring tools for E-Commerce CS Agent.
- Solid understanding of e-commerce customer journeys and service workflows.
- Strong analytical skills with the ability to conduct objective, data-driven assessments.
- Proficient in Microsoft Excel/Google Sheets and CRM/ticketing systems.
Placement: Facetology Head Office, South Jakarta
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Facetology is a local startup dedicated to advancing Indonesia’s beauty and personal care industry. Our mission is to inspire individuals to embrace their natural beauty and strengthen their self-confidence, while continuously developing innovative products that position us at the forefront of the industry. We believe our people are the foundation of this transformation.
At Facetology, creativity, expertise, and passion come together to meet the diverse needs of consumers nationwide. With an unwavering dedication to quality and innovation, we aim to set new standards and shape the future of beauty and personal care in Indonesia.
Innovating beauty, together with Facetology 💜
#BeOneofOurFaces
