Job Description
- Follow-up on proposals and questions related to application systems from customers submitted through customer services or related business units
- Process the resolution of issues related to the application system reported by customers or the Bank's internal team in accordance with the Service Level Agreement
- Report critical incidents to relevant regulatory bodiesMaintaining system alert, application configurations, and user access management for application
- Monitoring system alert related to Bank's application & transactionsEnsuring feature functions work as they should in a production environment, one of which is by performing regression testing on each live deployment
- Support for system maintenance process in production environment including coordination with related stakeholder (internal & external), prepare runbook, perform configuration, and live verification
Requirements
- Bachelor’s degree, majoring in Computer Science, Engineering or Information Technology will be an advantage
- Excellent problem solving skill and passionate about finding points of improvements and create a better product experience
- Min 1 years experienced in application support, product management, IT support or system support
- Familiar with Structured Query Language (SQL) and Ms. Excel
- Excellent command of English
- Ready to work in shifting arrangement
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SeaMoney is a part of Sea Limited, a leading global consumer internet company. SeaMoney’s mission is to better the lives of individuals and businesses in our region with financial services through technology. SeaMoney offers various digital financial services and products including mobile wallet services, payment processing, credit, banking, and insurtech. These are available in eight markets across Southeast Asia, Taiwan and Brazil under various brands and local partnerships, including ShopeePay, SPayLater, SLoan, SeaBank, MariBank and others.
