Platform Operations Specialist
Tim Jess No Limit & Sisca Kohl
- Contract
- On-site • Jakarta Barat
- Negotiable
No Sign Up Required!
Job Description
📌About Topupnolimit.com:
Topupnolimit.com is a rapidly growing platform for game top-ups and digital products, founded by Jess No Limit and Sisca Kohl. We are a visionary and creative company with ambitious plans to become a market leader and potentially go public in the future. Our culture is Adaptable, Fast-Paced, and Disciplined.
Job Description:
As a Platform Operations Specialist, you will play a key role in ensuring the stability, reliability, and optimal performance of the Topupnolimit.com e-commerce platform. You will be responsible for daily system monitoring, initial technical issue investigations, vendor coordination, and supporting the Operations Manager to maintain smooth platform operations.
🔑 Key Responsibilities:
- Actively monitor the performance and uptime of the Topupnolimit.com platform using various monitoring tools.
- Conduct initial investigations and gather relevant data (logs, metrics) when incidents or technical issues occur.
- Manage technical support tickets and coordinate daily with platform vendors (e.g., Vocagame) for issue resolution.
- Assist in testing new features or platform updates before release.
- Create and maintain internal documentation related to operational processes and basic troubleshooting guides.
- Provide internal technical support to the Customer Service team or other departments regarding platform issues.
- Report platform performance and incident status to the Operations Manager.
- Contribute to identifying opportunities for process efficiency improvements and operational optimization.
Requirements
- 2–3 years of experience in a technical operations, platform support, or similar role in an e-commerce or digital services environment.
- Basic understanding of how web platforms, servers, databases, and APIs work.
- Experience using system monitoring tools (e.g., Hyperping, Datadog, New Relic, or similar).
- Strong analytical and problem-solving skills with keen attention to detail.
- Good communication skills (both written and verbal) to coordinate with internal teams and external vendors.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proactive attitude and eagerness to learn new technologies.
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
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We are a visionary creative company based in Jakarta Barat, founded by two iconic digital figures: Jess No Limit, currently the #1 most-subscribed YouTuber in Southeast Asia, renowned for groundbreaking gaming content, and Sisca Kohl, a celebrated lifestyle and culinary influencer known for her viral creativity and innovative ideas. Recently recognized on the prestigious Forbes 30 Under 30 Asia 2025 list, our founders continue to lead with innovative vision and excellence.
We are currently developing exciting businesses with ambitious plans, including an initiative aiming to become publicly listed (IPO) in the future. Join the Jess No Limit & Sisca Kohl Team to create history, drive impactful innovations, and become an integral part of this remarkable journey toward a groundbreaking IPO.
