Job Description
Job Overview:
We want YOU to be part of Torch growth! As a PIC Store, you will manage the day-to-day operations in our Malang store. PIC Store will be responsible for contributing to store's overall success by overseeing the efficient functioning of various aspects. This position requires a combination of leadership, organizational, and interpersonal skills, along with a deep understanding of the fashion retail environment.
Job Role:
- Team Leadership: Supervise and lead a team of store staff, ensuring they understand and adhere to company policies, procedures, and customer service standards.
- Customer Service: Provide excellent customer service and address customer inquiries or issues promptly. Ensure that the team maintains a positive and customer-friendly environment.
- Sales Support: Assist in achieving sales targets by motivating the team, monitoring sales performance, and implementing strategies to enhance sales.
- Inventory Management: Oversee and participate in inventory control activities, such as stock replenishment, merchandise transfers, and regular stock checks.
- Visual Merchandising: Support the implementation of visual merchandising guidelines to create an attractive and organized store layout.
- Training and Development: Train new staff members, conduct ongoing training sessions, and provide coaching to improve team performance.
- Operational Support: Assist in day-to-day store operations, including opening and closing procedures, handling cash transactions, and maintaining a clean and organized store.
- Communication: Maintain effective communication with the store manager, other supervisors, and staff. Relay important information and ensure that the team is well-informed.
- Problem Resolution: Address and resolve any issues or conflicts that may arise within the team or with customers, escalating to higher management when necessary.
Requirements
Job Qualification:
- Min. 1 year of experience in leading a fashion retail/store.
- Strong leadership qualities with the ability to motivate and guide a team. Experience in leading and developing a team is desirable.
- Effective communication skills, both verbal and written, to interact with team members, customers, and other stakeholders.
- A customer-centric approach with a commitment to providing a positive shopping experience.
- Strong organizational and multitasking abilities to manage various responsibilities and prioritize tasks efficiently.
- Ability to identify and solve problems quickly and efficiently, either independently or by collaborating with the store manager.
- Flexibility to adapt to changing priorities, tasks, and situations in a fast-paced retail environment.
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Torch.id is a prominent Indonesian brand, provider of bags, luggages, traveling apparels and gears — which leverages data-driven research and design— to deliver innovative solutions to its customers.
With a strong presence in Indonesian e-commerce since 2015, Torch.id is now expanding its reach through O2O stores in major Indonesian cities 🛒.
As a growth company, Torch.id has won three prestigious national awards, including two Indonesian Good Design Awards and the Anugerah Bangga Buatan Indonesia Award 🏆. In addition to these national recognitions, Torch.id has also received an international acclaim, the Golden Bauhinia Cup 🏆.
These awards show how much we care about the our beloved customers, the quality of our products and how innovation has been embedded in our DNA. These things also show how hard our great team works and grows 👥.
We aspire to become a prominent local brand with a global reach in the near future 🚀🌍.
Join us! We look forward for the opportunity to collaborare with like-minded individuals who share our aspirations and demonstrate a strong commitment to achieving success💪!
