People Learning Experience Specialist
PT Esensi Solusi Buana (ESB)
- Contract
- On-site • Tangerang Regency
- Negotiable
No Sign Up Required!
Job Description
- Coordinate and track all L&D sponsored training programs.
- Assist in assessing training needs that align with business objectives, ensuring a high level of Honesty and transparency in evaluating current gaps.
- Assist in creating and rolling out training materials.
- Collaborate with Product, Marketing, and Sales teams to ensure training content reflects the latest product updates and positioning, demonstrating Agility in integrating new information quickly.
- Maintain a strong understanding of company products, features, and use cases.
- Facilitate onboarding training for new hires focused on product knowledge.
- Assist in Learning Management System maintenance and content updates, upkeep, data analysis, and administration.
- Develop and deliver product training sessions for internal teams (sales, marketing, customer support) and external clients, approaching all interactions with Empathy for the audience's learning journey and skill level.
- Support product launches by preparing training content and conducting enablement sessions, exhibiting Agility to meet fast-paced, critical deadlines.
- Analyze metrics and feedback to evaluate the effectiveness of programs and make recommendations for modifications.
- Communicate professionally and effectively with stakeholders at multiple levels of the business, upholding a commitment to Honesty and direct, clear communication.
- Work closely with and provide support to the People Strategy & Development Manager and the rest of the team.
Requirements
- Bachelor's degree in a related field.
- 1+ years’ experience in Learning & Development, training, performance management, and content development.
- Experience with LMS and other L&D tools.
- Strong communicator with amazing written, verbal, visual, and public speaking skills—the ability to convey information with clarity and Honesty is essential.
- Strong organization skills and attention to detail.
- Must be self-directed, able to work independently, and can manage timelines effectively, showcasing Agility in prioritizing competing demands. A demonstrated capacity for Empathy and patience when training diverse groups of employees and addressing their unique learning needs.
- Preferred experience in a start-up and/or proven track record of flexibility and adaptability in a rapidly growing and changing environment, which directly reflects our need for Agility.
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Established in 2018, ESB is Indonesia’s leading restaurant technology company, empowering the food and beverage industry with innovative, integrated, and easy-to-use digital solutions.
Our comprehensive ecosystem enables businesses to seamlessly manage every aspect of their F&B operations—from front-of-house to back-of-house—so they can focus on what truly matters: delivering great experiences and growing their business.
Whether you operate a small food stall, a bustling café, a cloud kitchen, or a nationwide restaurant chain, ESB provides a unified platform that simplifies operations, enhances efficiency, and drives performance.
Today, ESB proudly partners with some of Indonesia’s most prominent and fast-growing brands, including Starbucks, Mie Gacoan, Richeese Factory, Almaz Fried Chicken, and countless viral restaurants, cafés, and coffee shops across the nation.
At ESB, we live by our core values of Honesty, Empathy, and Agility—building technology with integrity, understanding our customers’ challenges, and adapting swiftly to an ever-changing industry landscape.
Join a growing, fast-paced, and dynamic technology company that’s shaping the future of Indonesia’s F&B industry.
It’s time to grow, learn, and make an impact with us.
#GrowingWithESB
