Operations Manager
Labelbox.id
- Full-Time
- On-site • Jakarta Utara
- Negotiable
No Sign Up Required!
Job Description
Operations Manager – Wilopo Cargo
Full-time | On-site
Wilopo Cargo is looking for a strategic, analytical, and improvement-driven Operations Manager to lead our Customer Service, Import Operations, and Warehouse teams (including outsourced teams in China).
This is not a typical “firefighting” operations role. We need someone who builds systems, improves processes, and leads people with structure, logic, and clarity. Someone who thinks beyond daily operations and drives company-wide impact.
If you are passionate about efficiency, problem-solving, and building operational excellence from the ground up, this role is for you.
What You’ll Be Up To
- Lead and oversee end-to-end operations across Customer Service, Import, and Warehouse, ensuring smooth, reliable, and efficient day-to-day execution.
- Analyze operational performance using data, KPIs, and structured problem-solving, turning issues into root-cause insights and long-term improvements—not short-term fixes.
- Optimize workflows & SOPs to reduce errors, improve speed and accuracy, and ensure alignment with broader business objectives and cross-functional priorities.
- Drive continuous improvement through Kaizen, Lean principles, and structured project management.
- Build, coach, and develop the operations team, delegating effectively, growing capabilities, and fostering a culture of ownership, learning, and continuous improvement.
- Manage and strengthen relationships with vendors and logistics partners, monitor performance, resolve issues professionally, and identify alternative vendors when current partners no longer fit business needs.
- Collaborate closely with all department, communicating complex operational insights in a clear, simple way that supports well-informed decision-making.
- Own key operational KPIs, documentation, and compliance, ensuring adherence to import/export regulations, minimizing risk, and providing transparent, structured reporting to leadership.
Requirements
What We’re Looking For
- Bachelor’s degree in Business, Supply Chain, Logistics, Industrial Engineering, or a related field.
- 6+ years of experience in operations management, including 4+ years leading teams.
- Strong understanding of import operations, customer service processes, and warehouse workflows.
- Hands-on experience managing vendors or outsourced teams (international exposure is a plus).
- Solid analytical ability with experience monitoring KPIs and driving process improvements.
- Experience leading cross-functional improvement projects (cost reduction, process efficiency, revenue impact).
- Hands-on experience implementing Lean, Kaizen, or Continuous Improvement methodologies.
- Familiarity with import/export regulations, documentation, and Warehouse Management Systems (WMS).
Soft Skills & Behaviors
- Strong leadership with the ability to empower, delegate, and develop team members.
- Excellent communication—able to simplify complex problems into clear solutions.
- Strong analytical and critical-thinking skills; data and logic-driven decision-making.
- Project management skills to lead multi-department improvements.
- Change management capability—comfortable driving transformation across teams.
- Strategic thinker with the ability to translate ideas into actionable plans.
- Agile and comfortable working in a fast-paced environment.
- Growth-oriented, humble, and always open to learning and improving.
Nice-to-Have
- Experience working with warehouse vendors in China or other international environments.
- Kaizen / Lean certifications (Green Belt, Black Belt, or Master Black Belt).
- Ability to evaluate or source alternative vendors when needed.
- Understanding of process optimization or operational improvement methods.
Benefit:
💰 Competitive salary with THR
🩺 Telemedicine benefits for your health and well-being
🎉 Yearly long service appreciation retreat & team-building activities
📚 Professional development with learning & training platform
🏆 Wilopo Certification support for career growth
🤝 Exclusive partnership benefits with external vendors
💻 Device support provided for your work needs
📱 Mobile credit allowance to keep you connected
👥 Buddy system to help you familiarize and adapt quickly
🌱 Supportive work environment with morale initiatives program
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Labelbox Packaging Indonesia is a company specializing in creating high-quality food and beverage packaging. Since 2015, it has been committed to helping F&B businesses with innovative, professional, and reliable packaging solutions to enhance their brand and customer experience
