Job Description
As an Operations Lead, you will oversee key operational functions and ensure smooth, efficient, and scalable logistics operations. Your responsibilities include:
- Lead key teams within Operations and Supply, including Traffic Planner, Claims & Insurance, and Vendor Acquisition & Management.
- Monitor daily operations and fulfillment to ensure timely and efficient delivery.
- Streamline operational processes, including cost planning and issue resolution.
- Manage and oversee vendor sourcing, selection, onboarding, and performance.
- Negotiate vendor contracts and agreements.
- Ensure vendor compliance and provide feedback or corrective actions when performance gaps occur.
- Support planner DO escalations and operational issue handling.
- Monitor and manage operational data and documentation.
- Create vendor performance analysis using scoring metrics (price, quality, service).
- Prepare monthly reports including number of claims, loss value, root causes, and claim trends.
- Coordinate with cross-functional teams to support service quality, operational KPIs, and continuous improvement.
- Manage overall operations, including vendor and driver management.
- Prepare internal customer satisfaction reports and implement improvement initiatives.
Requirements
- Minimum 3-5 years of experience in logistics or operations.
- Strong understanding of logistics operations and vendor management.
- Experience in monitoring fulfillment, claims, and operational performance.
- Good analytical and reporting skills.
- Strong coordination and communication skills.
- Able to manage multiple priorities in a fast-paced environment.
- Detail-oriented and problem-solving mindset.
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Kargo Technologies is a Series A logistics startup and Indonesia’s largest B2B trucking platform. Our product suites can seamlessly integrate with any business and empower supply chains to work with more transparency & efficiency. Kargo’s workflow tools allow freight to be priced, tracked and billed with technology. It has highly managed and vetted transporters along with reputation systems to instill trust. Moreover, the platform has managed to grow to tens of thousands of truckers and attracted notable clients such as some of the world's largest MNCs, the largest eCommerce platforms, and thousands of SME businesses.
