Operational Officer at RESERVE by City Padel
BP Consulting Group (BrandPartner) - Strategic Business Consultant Firm
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Job Description
Reserve by City Padel is a lifestyle destination that integrates sports, wellness, and F&B into one interconnected ecosystem. Reserve is designed as a place where people come not only to play, but also to maintain their body, recover, and build a sustainable healthy lifestyle.
Instagram: @reservebycitypadel
As our Operational Officer, you will execute day-to-day operations for Reserve by City Padel.
- Court Occupancy: Execute daily tactics to fill court slots, including managing booking systems and coordinating with the Administrative team.
- Academy Growth: Handle the administration and on-ground logistics for Academy sessions, ensuring coaches and students have everything they need for a premium experience.
- Merchandise Sales: Manage the display and inventory of merchandise, ensuring it is actively promoted to Court and Academy users.
- Performance Tracking: Collect data on court bookings and academy attendance to help the GM analyze marketing - operational effectiveness.
- Strategic SOP Management: Develop & Monitor SOPs that ensure consistent service throughout the facility.
- Facility Auditing: Conduct regular, rigorous inspections of all service areas, staff grooming, and technical amenities to maintain the highest standard.
Requirements
- Based in Surabaya
- Graduate of Bachelor’s Degree in Management is Preferred
- Experience in Business Operations, Store Management, or related fields for min. 1-2 years
- Ability to execute complex projects with high attention of detail
- Excellent knowledge of the Sport & Wellness Industry
- Willing to work hands-on during operational activities
- Ability to engage with members and community
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BP Consulting Group® is a business management consulting firm in Indonesia specializing in market research, business strategy, growth strategy, customer loyalty, strategic branding, M&A, and people & organizational transformation. For over a decade, we have helped business leaders turn ambition into sustainable and profitable growth through research-driven insights, strategic planning, and implementation-focused solutions.
