Operational Manager for AADK
BrandPartner - Strategic Growth Consultant
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Job Description
- Ensure that each store delivers a consistently high standard of customer service.
- By planning and directing AADK’s main operations including quality, standards, cleanliness, and customer satisfaction to maximize profit. Monitoring consistent implementation and review of SOPs throughout all AADK outlets.
- Liable for all the day-to-day queries, complaints or problems that arise in the outlet.
- Carry out regular inspections of all outlets in the areas of service, amenities, cleanliness, professionality, politeness, staff presentation and grooming.
- Provides support to all Supervisors and staff to promote a culture of excellence in customer care through a warm welcome and a desire to exceed expectations.
- Conduct regular operations meetings with all supervisors to discuss routine operational matters, departmental performance targets, and customer feedback.
Requirements
- Based in Surabaya
- Graduate of bachelor’s degree.
- Experience in FnB industry or related fields for min. 3-5 years.
- Excellent communication skills.
- Attention to detail, excellent problem solver, strong analytical and organizational skill.
- Excellent knowledge of the FnB Industry.
- Experienced in managing operational needs, such as maintaining quality, standards, and customer satisfaction.
- Excellent attention to detail and ability to execute also follow through on projects.
- A people person, able to build and maintain positive relationships with colleagues.
- Ability to work with People & Performance Management.
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BrandPartner® is a leading strategic growth consulting firm on business strategy. Founded in 2012, BrandPartner® is trusted by more than 250+ companies from various industries all around Asia, from telecommunications, F&B, FMCG, and many more.
BrandPartner® is a brand-driven firm with a vision and passion to be the partner of choice for companies and businesses. Here, we are actively asking questions, taking all measures to correctly assess the situation, and meticulously planning the best winning strategy for our clients based on real actionable insights— something that can only be accomplished through close collaboration between our clients’ internal team and the expertise of BrandPartner®.
BrandPartner® is determined to forge our clients ambitions into existence. Through our comprehensive strategy and activations, we aim to help our clients staying one step ahead of the competition and earn their place in their customers’ minds. Ultimately, it is BrandPartner®’s mission: helping our clients develop powerful strategies that create long-term profitable growth.
