Operational Manager at AADK (Ada Apa Dengan Kopi)
BP Consulting Group (BrandPartner) - Strategic Business Consultant Firm
Actively hiring 3h ago
- Full-Time
- On-site • Surabaya
- Undisclosed
Min. 3-5 Years Experience
Job Description
- Lead and oversee all daily operational activities to ensure AADK outlets deliver consistent, high-quality service.
- Develop, implement, and monitor SOPs to maintain quality, cleanliness, professionalism, and guest satisfaction.
- Conduct regular on-site visits to check service quality, facilities, staff grooming, and overall guest experience.
- Handle and resolve operational issues, complaints, and challenges promptly.
- Support supervisors and staff in creating a warm, welcoming customer experience that exceeds expectations.
- Hold regular operational meetings to review performance, set targets, and act on customer feedback.
- Drive efficiency and productivity to meet tight opening and operational timelines.
- Coach and develop outlet teams to uphold service and operational standards.
- Lead the implementation of new operational systems and ensure compliance across outlets.
Requirements
- Based in Surabaya, willing to travel frequently to Malang.
- Bachelor’s degree in any field.
- Minimum 3–5 years’ experience in F&B operations or similar industries.
- Strong communication skills and a people-oriented mindset.
- Detail-oriented, analytical, and highly organized problem-solver.
- Proven track record in maintaining high operational standards in F&B.
- Capable of managing multiple priorities under tight deadlines.
- Experienced in people management and performance tracking.
- Proven track record in system improvement, operational audit, or multi-outlet management.
About BP Consulting Group (BrandPartner) - Strategic Business Consultant Firm
Learn MoreBP Consulting Group® is a business management consulting firm in Indonesia specializing in market research, business strategy, growth strategy, customer loyalty, strategic branding, M&A, and people & organizational transformation. For over a decade, we have helped business leaders turn ambition into sustainable and profitable growth through research-driven insights, strategic planning, and implementation-focused solutions.
Industry
Business Consultant
Location
Surabaya, Indonesia
Company Size
50–100 employees
Culture
Energetic
Here, we work together to make the dream work
Fun
We consider employee's happiness as a part of ours
Driven
We hope to confidently inspire our team to maintain high level of motivation in completing their duties
