Operation Manager
Akar Inti Enterprise
- Full-Time
- On-site • Jakarta Selatan
- Rp30.000.000 – 35.000.000
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Job Description
- Responsible for all operational aspects of initiatives within the organization, including establish strategic plan and goals by identifying end-to-end product operations management, customer monitoring needs and feedback, success rate program by work with product, operations, technical, and engineering teams
- Fully responsible for key technical issues, and prioritize product change requests based on issue volume, members impacted, revenue impact, and other relevant metrics.
- Responsible for an important role in planning and implementing product operation processes according to SOP standards, for the development, efficiency and revision of product features
- Management of a team of full-time expertise to deliver on critical elements of Product Quality monitoring and execution
- Managing a large contingent workforce for bug and routing to technical and product team, including SLA’s, quality and capacity management
- Engaging with product stakeholders to manage demand and further optimize the quality of product
Requirements
- Min 7+ years work experience for Operation roles, including Product Operation, Business Operation, Operation Management, IT Business Operation, IT Product Operation, Process Optimization or equivalent, with managerial level
- Experience in bringing products from concept through the IT product operations lifecycle
- Knowledge of IT solutions, business integration, and digital transformation
- Experience working cross-functional collaboratively with product, project management and technical engineering team, and experience working across multiple functions and projects
- Has experience to develop product standard operating procedure, manage product data center team, deployment team, and customer experience team
- Experience driving complex projects or programs with several competing stakeholders, ideally in a software development, software launch readiness role or technical product
- Experience in gathering business insights and identifying trends from data, implement strategic solutions including combination of data from multiple sources and stakeholders
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Akar Inti Enterprise is an IT solutions company that helps enterprises capture and create market with complete and comprehensive solutions that focuses on digital transformation, product development, and business enhancement. Our team of experts has the experience and expertise to help you achieve your business’ goals and objectives.
We curate and design better solutions that matches your enterprise’s needs for its digital transformation by providing our specialized technology and channeled solutions.
Visit our website for more information
